Armstrong 81360 1/2 in. Drive 15 in. Ratchet Socket Drive in Chrome

Armstrong Model: armn12973
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Armstrong 81360 1/2 in. Drive 15 in. Ratchet Socket Drive in Chrome Armstrong Model: armn12973

Product Features & specs :

Armstrong 81360 1/2 in. Drive 15 in. Ratchet Socket Drive in Chrome

Details
Comfort grip handle. Recessed reversing lever. On-Off indicating lever.
Features:
  • Comfort grip handle.
  • Recessed reversing lever
  • On-Off indicating lever
What’s Included:

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Jobsite (1)
Would you recommend this product?
No
Best Uses
Frequent Use
Heavy Duty Requirements
Large Projects
Jobsite
Didn't receive what was ordered
I was intending to replace one of my MW’s Armstrong ratchets with a “like in kind” but could not find the exact model of the ratchet he needed so I searched for “Armstrong” 15” ratchet and was directed to this website as there was a match for the Armstrong 12973 model ratchet. I ordered this assuming I would receive what was ordered. Turns out I received a “Gear Wrench” brand ratchet and not an Armstrong. Was this intentional or is there a substitution clause I wasn’t aware of? Since I had a picture of an Armstrong ratchet in my order I can only assume I was supposed to get an Armstrong ratchet and there must be some mistake…. If Armstrong ratchets are not available, I would have expected some sort of communication that i wouldn't be receiving what I ordered. I emailed the customer support line the day that I received the ratchet and have not yet had a response.
October 6, 2019
Purchased
1 year ago
Describe Yourself:
Professional
Response from Tyler Tool
Hello Jason,

Thank you for sharing the feedback. We sincerely apologize for your recent experience. We will try and contact you directly to further discuss the options we have available for you. Again, we truly do apologize.

We look forward to providing you with a better experience in the future.

CPO Customer Care
1-800-714-0918
October 10, 2019
Charniece E

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