Rockwell New Power Tools Warranty
Limited 30-Day Exchange Policy
During the first 30 days after date of purchase, you may exchange a tool which does not work properly due to defects in materials or workmanship by calling our customer service hotline number 866-514-ROCK (7625) to obtain a Return Authorization Number and our Returns Location address. To receive a replacement power tool, you must present a dated proof of purchase and return all original equipment packaged with the original product.
Limited Two Year Warranty
The manufacturer warrants that, for a period of 2 years from the date of purchase, this product shall be free of defects in materials and workmanship. We will repair or replace, at our option, this tool during the warranty period, and we may require that the tool be sent postage prepaid to an approved service center with all original equipment and a dated proof of purchase. Any replacement or repaired power tool will only be covered by the limited warranty for the balance of the warranty period from the date of the original purchase. NOTE: This warranty does not apply to cosmetic imperfections resulting from normal wear and tear.
What is Not Covered
This warranty applies only to the original purchaser at retail and is not transferable. This warranty does NOT cover service or replacement of parts resulting from normal wear. This warranty does NOT cover accessories or battery packs. This warranty does NOT cover malfunction, failure or defects due to:
- abnormal use, abuse, neglect, or use not in accordance with the operations manual
- damage resulting from accidents, drops or mishandling of the tool
- alteration or repairs by other than approved service centers
- commercial or rental use
The manufacturer makes no warranties, representations or promises as to the quality or performance of its power tools other than those specifically stated in this warranty.
Contact our toll-free consumer service line at 1-866-514-7625 to receive a replacement tool or to be directed to an approved service center. When you make a warranty claim or send the tool for warranty service, you must also include a dated proof of purchase.
This warranty is only valid for products purchased and used in the United States of America, its territories or Canada. Any implied warranty granted under state law, including warranties of merchantability or fitness for a particular purpose, are limited to two years from the date of purchase. The manufacturer is not responsible for direct, indirect, incidental or consequential damages including, but not limited to, liability for loss of income arising from the purchase or use of the product. Some states and provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. The manufacturer declines any responsibility in regards to civil liability arising from abusive use or not in conformity with proper use and maintenance of the machine as described in the operator's manual.
After the purchase, the manufacturer recommends proper maintenance of the machine and to read the operator's manual before using the machine.