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Model#: RHMNRTE-13
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Manufacturer inspected, repaired and tested items; CPO 60 day money back guarantee
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Rheem RTE-13 Electric Tankless Water Heater - 13 kW

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$249.99
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$199.99
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Product Overview

Additional Information

Details

Continuous, on demand, hot water and a compact design means this Electric Tankless Water Heater is perfect for point-of-use applications.
Features:
  • Can heat a maximum of 4 gallons per minute
  • Energy efficient when compared to traditional water heaters
  • On-unit temperature control
  • LEDs indicate active element and standby mode
  • Standard 1/2 in. water connection
  • Rugged brass/copper heat exchanger
  • Great for homes, condos, hospitals, boats, offices, laboratories, and anywhere hot water is needed
Includes:
  • 13 kW Electric Tankless Water Heater - RTE-13

Specifications

Weight: 8 lbs.
Activation Flow: 0.40 GPM
Amperage: 54
Application: Point-Of-Use
Kilowatts: 13
Required Breaker: 60 Amp
Water Connection: 1/2 in. NPT
Wire Size: 6 Gauge

Reviews

Product Reviews

Questions & Answers

Do you have questions about this product?

Get answers from real customers and in-house experts with AnswerBox.

86 Questions | 200 Answers
Displaying questions 1-30Previous | Next »
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can Romex 6/2 type NM-B with ground be used with this model?
    Asked on 8/20/2016 by Ian

    2 answers

    • Staff Reviewer

      A:

      Your question would be best answered by Rheem direct. Please contact them at 866-720-2076

      Answered on 8/22/2016 by Dennis from Atl
    • Staff Reviewer

      A:

      Your question would be best answered by Rheem direct. Please contact them at 866-720-2076

      Answered on 8/22/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 13 kW

    Q:

    I am thinking about installing in a whole house application. The unit would be no farther than 12 feet from both the kitchen or the bathroom.
    Asked on 8/20/2016 by John from Peoria,Illinois

    1 answer

    • Staff Reviewer

      A:

      The RTE 13 is a single application unit. As long as no more than 1 application is used at a time, there should not be an issue

      Answered on 8/22/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 13 kW

    Q:

    We are building a 360 Sq ft house with 1 bathroom, kitchen sink, and w/d. Will we have enough water if we use 1 application at a time?
    Asked on 8/18/2016 by pauly from gilmer, tx.

    1 answer

    • Staff Reviewer

      A:

      Yes, the RTE 13 can supply enough water to one application at a time. The only time it might struggle would be the shower when its cold outside since its the highest flowrate requirement

      Answered on 8/19/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 13 kW

    Q:

    WHAT ARE THE DIMENSIONSAND WEIGHT OF THE UNIT?
    Asked on 8/17/2016 by Bob from Morgan City, LA

    1 answer

    • Staff Reviewer

      A:

      Product Dimensions are 7.2 x 7.2 x 7.2 inches and the weight is 7.3 pounds.

      Answered on 8/18/2016 by Dennis from Atl
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can this b installed in a camper trailer?
    Asked on 8/13/2016 by Reba from United States

    3 answers

    • Staff Reviewer

      A:

      The unit requires 60 amp circuit and wiring. Camping trailers are generally 30 amp, larger RVs are 50 amp. I'd say no.

      Answered on 8/14/2016 by Dennis from Atl
    • VERIFIED BUYER

      A:

      The unit requires 60 amp circuit and wiring. Camping trailers are generally
      30 amp, larger RVs are 50 amp. I'd say no.

      Answered on 8/14/2016 by Anonymous
    • A:

      Yes, the tankless water heater can be installed in a camper trailer.

      Answered on 8/14/2016 by Community Answer from None
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can this b installed in a camper trailer?
    Asked on 8/13/2016 by Reba from United States

    3 answers

    • Staff Reviewer

      A:

      The unit requires 60 amp circuit and wiring. Camping trailers are generally 30 amp, larger RVs are 50 amp. I'd say no.

      Answered on 8/14/2016 by Dennis from Atl
    • VERIFIED BUYER

      A:

      Space wise, sure. I think the biggest problem is that it instantaneously draws 60 amps. I'm not sure what typical shore power is at a campsite, but i think my boat's main breaker is only 40 amps.
      Sent from my iPhone

      Answered on 8/13/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Needs a 60 amp 220 breaker
      Sent from my Verizon, Samsung Galaxy smartphone

      Answered on 8/13/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    What all can it handle? Washer, shower, dish washer ?
    Asked on 8/4/2016 by Raven from Broken bow Ok.

    5 answers

    • VERIFIED BUYER

      A:

      Raven the water heater will handle all the things you mentioned, but only one at a time.  When you are in the shower, if someone else turns on the water you will get a cold shower until they turn water off.  If you have any other questions I will happy to answer them.
      Sent from my Sprint Samsung Galaxy Note5.

      Answered on 8/5/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Hi Raven,
      I have this unit installed in a 1000 sq ft cottage. It operates everything. I have a full bath, kitchen and washing machine. We experience no shortage of hot water. I have it set on about 60 % of power with plenty of hot water.

      Answered on 8/4/2016 by Anonymous
    • VERIFIED BUYER

      A:

      What is your incoming water temp? Go from there.

      Answered on 8/4/2016 by Anonymous
    • Staff Reviewer

      A:

      Rheem's RTE-13 can handle most applications up to 4 GPM. 4 GPM's normally translates into "1" major application at a time (major applications include, showers, dishwashers, & washers).

      Answered on 8/4/2016 by Ray from Atlanta
    • VERIFIED BUYER

      A:

      as long as the unit is wired correctly it provides hot water the temp is adjustable, I use it for sinks and shower I have it set on low to draw less power.. Contact rheem for any other questions they built it and their customer support is very helpful

      Answered on 8/4/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    Would this unit provide enough water for two bathrooms with sinks and showers in each?
    Asked on 7/26/2016 by Randy from Bristol,VA

    3 answers

    • Staff Reviewer

      A:

      No. You will at least need a RTE-18 or bigger.

      Answered on 7/26/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      No. Get a bigger one. 
      Sent from my Verizon, Samsung Galaxy smartphone

      Answered on 7/26/2016 by Anonymous
    • VERIFIED BUYER

      A:

      As long as one shower is used at a time it will work just fine.

      Answered on 7/26/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    Would this unit provide enough water for two bathrooms with sinks and showers in each?
    Asked on 7/26/2016 by Randy from Bristol,VA

    1 answer

    • Staff Reviewer

      A:

      No. You will at least need a RTE-18 or bigger.

      Answered on 7/28/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 13 kW

    Q:

    I'd like to enquirer into whether the voltage is 240V.
    Asked on 7/25/2016 by Joe from Clearwater ,Fla

    6 answers

    • VERIFIED BUYER

      A:

      Yes the voltage is 240v.
      Sent from my Sprint Samsung Galaxy Note5.

      Answered on 7/25/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Howdy joe! I think the descriptions says the voltage, Huh.. I just checked and CPO dropped the ball! it is a 240/220v at least the model I bought is when in doubt check Rheems web site out..

      Answered on 7/25/2016 by Anonymous
    • Staff Reviewer

      A:

      Hi Joe, It is a 240 volt. Requires a 60 amp breaker and 6 gauge 2 lead wire

      Answered on 7/25/2016 by Dennis from Atl
    • VERIFIED BUYER

      A:

      Hi Joe,
      It is a 240 volt. Requires a 60 amp breaker and 6 gauge 2 lead wire.

      Answered on 7/25/2016 by Anonymous
    • VERIFIED BUYER

      A:

      It has one burner that requires 220V. Be sure that you are sizing correctly
      - too small and you won't get the hot water you need - too big and you
      waste electricity. This one works great for our bathroom, but really
      struggles to supply hot water to the washing machine in the winter.
      Shari

      Answered on 7/25/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes. At minimum use #8 wire.

      Answered on 7/25/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    Have 3 bathrooms all on same floor house is 1,370 ft in size all sinks showers are within 10 ft of each other. will this work for them all?
    Asked on 7/23/2016 by Jer from ohio

    4 answers

    • Staff Reviewer

      A:

      No, the RTE 13 does not supply a high enough flow rate for more than a single application at a time

      Answered on 7/29/2016 by Taylor from Atlanta,GA
    • VERIFIED BUYER

      A:

      I use one in a small one bathroom cabin. I just installed it and it works
      great. Do not know how it would handle more of a demand. So far I am very
      happy with it.

      Answered on 7/24/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Probably will if you are south of Interstate 10. Volume depends on the incoming water temp
      Sent from my iPhone

      Answered on 7/23/2016 by Anonymous
    • VERIFIED BUYER

      A:

      I'm in a 3/2 1400 square foot home in Florida, and it's summer. Bare that in mind as I tell you that it works great for both of my showers & all of my sinks. I have no other water heaters than this one. We make sure to not attempt taking showers simultaneously.

      Answered on 7/23/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    We have 5 people in our household. Will it be able to keep up hot water for everyone without running out?
    Asked on 7/18/2016 by Jonnymack from Fort worth

    4 answers

    • VERIFIED BUYER

      A:

      It will only supply one source at a time, meaning no washing hands while
      showering but otherwise, it has been very dependable going on 8months for
      us.
      Keep in mind that I think it was a 50amp power supply so be sure you can
      make that happen. Won't believe how small it really is, shocking, but it
      has done the job just fine.
      Money well spent so far.

      Answered on 7/19/2016 by Anonymous
    • Staff Reviewer

      A:

      It sounds like this unit is too small for your needs. Please contact CPO Sales team for more information.

      Answered on 7/18/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      Probably not.  
      Sent from my Verizon, Samsung Galaxy smartphone

      Answered on 7/18/2016 by Anonymous
    • VERIFIED BUYER

      A:

      This unit is too small I would go two sizes bigger and you should be fine
      Sent from my iPhone

      Answered on 7/18/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    I am about to replace my 40 gals water heater , 2 stories house 3 baths,kitchen.

    Is this tankless capable do the work
    Asked on 7/16/2016 by Ray from United States, Sylmar, CA

    1 answer

    • Staff Reviewer

      A:

      No. This water heater is too small. Please contact CPO Sales team for more information.

      Answered on 7/20/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can this item be used in an old trailer house
    Asked on 7/11/2016 by Tammie from Montana

    5 answers

    • A:

      I used it in my mansion

      Answered on 7/16/2016 by Lil lady from Texas
    • Staff Reviewer

      A:

      Yes. Keep in mind this item requires 240v.

      Answered on 7/12/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      Yes if you have the electric requirements.

      Answered on 7/12/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes but it's a 60amp breaker. You will need to run (proper guage) new wire. Make sure it is installed properly i.e. Code!!

      Answered on 7/11/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Only if it has a 100 amp w/220 volt service box. Check the cover on your
      electrical box (it should have a stamped plate that will tell you). If it's
      an old trailer, it may only have a 50 amp w/220 volt service box. Good luck!

      Answered on 7/11/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    I just had a walk -in tub installed will this give me enough hot water to fill
    Asked on 7/9/2016 by mr marc from mount morris, michigan

    4 answers

    • Staff Reviewer

      A:

      This item offer endless hot water supply.

      Answered on 7/11/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      Don't know, but I would think so. I only have a sink and shower it supports and does extremely well. I am very happy with it.
      Sent from my iPhone

      Answered on 7/9/2016 by Anonymous
    • VERIFIED BUYER

      A:

      We have a 9KW, gives us extremely hot water as long as the faucet is on .
      Your 13KW will give you more than enough. Consider using the 9 KW the
      installation cost will be much less. Either way you can't go wrong.

      Answered on 7/9/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes, We installed this 9 KW to heat water for our kitchen ,sink,
      dishwasher, full bath and our laundry room. With out a doubt one of our
      best investments. But we own our solar system. Sure beats paying propane
      cost. Solar is the way to go.

      Answered on 7/9/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    I have a large Jacuzzi tub and currently my hot water heater runs out of hot water before filling the tub. Will this product help fill the tub with hot water?
    Asked on 7/6/2016 by Keith from Neosho, Mo

    9 answers

    • Staff Reviewer

      A:

      Yes. It will fill your Jacuzzi with hot water.

      Answered on 7/9/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      hot water supply unlimited

      Answered on 7/7/2016 by Anonymous
    • VERIFIED BUYER

      A:

      If you keep the flow around 4 gallons per minute it will do very nicely and output about 110 degree water into your hot tub. The more water that is flowing, the less temperature rise you will get. I use mine in a wash sink and with the heater turned up to the hottest setting and wide open flow(about 3 gallons per minute) it will get about 145 degrees. The thing to remember is that this unit requires a 60 amp service and can be expensive to install. It will fill your Juccuzi if used as I mentioned above.

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Keith this unit will supply all the hot water you need for your jacuzzi.  Is this the only thing you are using it for?  If you are putting your whole house on this unit, I would buy a larger one. It will do fine for just the jacuzzi.
      Sent from my Sprint Samsung Galaxy Note5.

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      The "on demand" type of water heaters (of which this is one) make hot water
      "on demand." Just be sure it is "sized" right for your needs. I.e., it will
      supply hot water at the rate (gpm) you need to fill the tub.
      Shari

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      hmm good question, I am not sure how many continuous gallons the products heating elements were tested at or run time, as to will it fill your tub, as long as the heating elements hold up and you wire the unit correctly, It will provide constant hot water. I would go to the Rheem website and ask their techs if the elements will last if in continuous use for say 8 hrs?

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      2" outside wall vent plate
      http://www.cporheem.com/rheem-sp20285-2-in--horizontal-vent-termination-kit/rhmnsp20285,default,pd.html?start=2&cgid=rheem-vent-kits
      • or •
      3" outside wall vent plate
      http://www.cporheem.com/rheem-sp20286-3-in--horizontal-vent-termination-kit/rhmnsp20286,default,pd.html?start=3&cgid=rheem-vent-kits
      Pipe: use standard PVC pipe & fittings from Home Depot, plumbing area. keeping turns gradual, is best. Like using 45° instead of 90° if available room permits.
      Have an awesome day !

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      This is an 84 series, about the same dementions tho.
      Also, addn'l heating temperature controls can be purchased should you wish a near exact temp. of water, like one near your jacuzzi and one in each bathroom.
      The heating unit comes with one control.
      •••Mount them out of reach of children!•••
      As these can change the water temperature...
      Through-out the home!
      My unit is mounted on waterproofed 3/4" plywood.
      Plywood is mounted on 2- vertical 2" x 4" boards onto block, to prevent rusting.
      3/4" gas line is needed!

      Answered on 7/6/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Hi;
      Probably not,
      You can ask Rheem on their site.
      It will produce water at that temperature, but it will be a small flow of water.
      Rheem makes a larger natural gas continuous water heater 95 series.
      This has a good flow of warmed water.
      It can also replace your hot water tank, as long as you are not filling your Jacuzzi and showering at the same minute.
      CPO, Amazon, Home Depot & Wal-mart online sells them.
      Its about $1,200.00 for the largest size, but you can remove your hot water tank.
      Note: they sell both 'N' natural gas,
      'P' propane.
      Available indoor or outside units
      (outside units needs no venting).
      Indoor 'High Efficency' units vents using standard PVC fittings & pipe.
      You'll also need an outside vent plate $25.00 available in 2" or 3". CPO or
      Amazon.
      Also needed...
      •Water Valve kit $75.00 CPO
      For flushing unit of build-up
      http://www.cpooutlets.com/rheem-rtg20220ab-tankless-service-clean-brass-valve-kit-with-relief-valve/rhmnrtg20220ab,default,pd.html
      • 2" or 3" outside vent plate. Plastic but very good quality. CPO or Amazon
      2" PVC venting is for short run venting with few turns.
      3" PVC venting is for long vent runs with several turns.
      Rheem has a simple chart for determining 2" or 3" PVC venting.
      You can ask Rheem on their site, I have the chart also, if you cant find one.
      If you are venting through brick and want a nice job use a Core Drill Bit.
      McMaster-Carr
      http://www.Rheem.com/products/water_heating/tankless/?&utm_source=/products/tankless_water_heaters/&utm_medium=vanityURL&utm_campaign=vanityURL
      I think this is the largest available size tankless water heater.
      RGTH-95DVLN H= High Efficiency
      N=Natural Gas
      Meets Energy tax credit
      CPO Free ship No tax?
      $1,149.00. RTGH-95DVLN
      http://www.cpooutlets.com/rheem-rtgh-95dvln-prestige-indoor-direct-vent-low-nox-natural-gas-condensing-tankless-water-heater-for-3-bathroom-homes/rhmnrtgh-95dvln,default,pd.html?gclid=CjwKEAjw2PK7BRDPz5nDh9GjoGcSJAAybcS3cRP2oiy7qGJwj8_hZDXbWTJFmvOTeaFXc4CHNRMh6BoCYwjw_wcB
      Amazon
      https://www.amazon.com/gp/aw/d/B0084CPDFS/ref=dp_ob_neva_mobile
      Have an awesome day !

      Answered on 7/6/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    could this be used in a manufactured home that is 28ft by 52ft with 2 baths, with medium usage
    Asked on 7/1/2016 by Rene' from Central N.Y.

    4 answers

    • Staff Reviewer

      A:

      The RTE 13 is a single application unit. From your question I can see you stated central NY as your location. This unit would struggle to supply hot water to a shower in the winter months if that is true.

      Answered on 8/8/2016 by Taylor from Atlanta,GA
    • VERIFIED BUYER

      A:

      If you're in a very southern state yes. 
      It would give you one shower at a time. 
      Just 3 gallons a minute.
      Sent from my Verizon, Samsung Galaxy smartphone

      Answered on 7/1/2016 by Anonymous
    • VERIFIED BUYER

      A:

      I'd get the next size up
      Sent from my iPhone

      Answered on 7/1/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes, as long as both baths and the kitchen are not using hot water at the
      same time.

      Answered on 7/1/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    I plan to build an outdoor shower with hot water outside my backyard. I leave here in San Pedro, Ca, I wanted to know if I can I use this tankless heater outside expose to the element? We hardly get any rain here and low humidity. Or does the unit need to be enclosed? If so, would a small cover be sufficient enough to be mounted outside the house?

    Thank you,

    Glenn
    Asked on 6/11/2016 by Glenn from San Pedro, Ca

    4 answers

    • Staff Reviewer

      A:

      This is an indoor water heater, therefore we would not recommend using this water heater outdoors

      Answered on 8/11/2016 by Ray from Atlanta
    • VERIFIED BUYER

      A:

      Hi;
      I would install 'GFI'breakers 60 amp@ 220-240 volts Home Depot sells them.
      I dont know if this unit is rated for outside use or not.
      This unit uses 60 amps @220-240 volts.
      This can be deadly should it come in contact with a person or wet person, and should be properly grounded at this box.
      I would go to your town hall, city hall, or another town hall in your state, and ask to speak with an electrical inspector.
      Have an awesome day !

      Answered on 6/11/2016 by Anonymous
    • VERIFIED BUYER

      A:

      It is not waterproof, it has to be covered or it will short out.
      KOB CONSTRUCTION

      Answered on 6/11/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Hi Glenn, Nice idea, the thing to remember is that it is an electric unit and to my knowledge is not water proof, If you built a waterproof container of sorts to protect it from the rain it will work. MAKE sure it is properly grounded you don’t want to electrocute the user. You can also place the unit in a building and plumb it outside, humidity should not effect the unit. Call rheems Tech to make sure they are very good and give you exact answers..Mine in stalled inside my bathroom..

      Answered on 6/11/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    Which unit would I use if my present hot water heater is a conventional 30 gallon hot water heater?
    Don't
    Asked on 6/11/2016 by Donna from Oneonta, NY

    1 answer

    • Staff Reviewer

      A:

      A better reference would be what applications are you looking to supply hot water to? For example, a two shower home where both showers would be used at the same time would require a higher KW unit to meet those demands. Tankless units are restricted by the GPM they can provide at the desired temperature.

      Answered on 6/14/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can it heat my pool?
    Asked on 6/7/2016 by Mike from Ri

    3 answers

    • VERIFIED BUYER

      A:

      LOL. It can fill a bathtub. How big is your pool. 
      Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone

      Answered on 6/7/2016 by Anonymous
    • Staff Reviewer

      A:

      No, this is not for pools. Talk a look at our Eco Smart SMARTPOOL.

      Answered on 6/7/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      Doubt it.....as it produces enough hot water to take about four 5 minute hot showers!
      Sent from my iPhone

      Answered on 6/7/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    How much hot water will this unit produce!? Need one for a travel trailer to take showers ect ect
    Asked on 5/18/2016 by Skip from Davison mi

    2 answers

    • Staff Reviewer

      A:

      The hot water heater produces 4 GPM per minute.

      Answered on 5/19/2016 by Dennis from Atl
    • A:

      The hot water heater produces 4 GPM per minute.

      Answered on 5/18/2016 by Community Answer from None
  • Electric Tankless Water Heater - 13 kW

    Q:

    Can this be installed in an rv or motor home?
    Asked on 5/13/2016 by Oscar from Pahrump, Nevada

    3 answers

    • Staff Reviewer

      A:

      Yes, it can be installed in an rv

      Answered on 5/16/2016 by Taylor from Atlanta,GA
    • VERIFIED BUYER

      A:

      There is no reason why it couldn't be PROVIDED you have sufficient power available. This unit draws 58 amps while heating and will require an additional circuit for it. Otherwise no issues. 

      Answered on 5/13/2016 by Anonymous
    • VERIFIED BUYER

      A:

      As long as you have the ELECTRICAL needs to power it up I would say yes, I have one in my home and I have a propane model in my vending truck (a different brand Marley)

      Answered on 5/13/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    How many GPM
    Asked on 5/6/2016 by Drew from Salem mo.

    3 answers

    • Staff Reviewer

      A:

      4.0 GPM

      Answered on 5/8/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      3 GPM.  Inlet water temperature might drop it to 2 if it's 35 degrees.

      Answered on 5/8/2016 by Anonymous
    • A:

      The water heater has a 4.0 GPM.

      Answered on 5/6/2016 by Community Answer from None
  • Electric Tankless Water Heater - 13 kW

    Q:

    We are looking to replace the water heater in our 26 ft motorhome, is a unit such as this recommended for recreational use? Is there a unit similar to this that could be used if this particular one is not an option? Thanks!
    Asked on 5/2/2016 by Adam

    3 answers

    • Staff Reviewer

      A:

      Please list all appliances that would need hot water.

      Answered on 5/3/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      Hello Adams, This unit may not be what you want, YES it would be great IF you have the proper wiring, the unit pulls a lot of amps similar to your rooftop AC, the instant ons are very nice. NOW if you wanted a propane model Marey has a 5 litre unit inder $200 which I use in my vending truck, you do need to vent it but it is also a nice unit.. SO bottom line, if you have the electrical capabilities yes it will work if you go propane electric isnt an issue but you do need to vent it..Hope this helps..

      Answered on 5/3/2016 by Anonymous
    • VERIFIED BUYER

      A:

      I cannot say enough about how good the "point of use" water heaters are.
      However, it is very important that you "size" them correctly (e.g., get one
      that will supply enough hot water in the winter when it has to raise the
      temperature more than it does when it is warm). We use our 13 kW Rheem
      Electric Tankless Water Heater for a bathroom and it works perfectly year
      round (we live in Arkansas and have rather mild winters). In the kitchen,
      we have an 18 kW tankless water heater that services a second bathroom, the
      kitchen sink and the dishwasher (and, I believe it could handle more). If
      you will only be using yours for your kitchen sink and bathroom sink and
      shower, I believe it will do the trick.
      Shari

      Answered on 5/3/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    Installed it according the requirements.
    Has worked well for several months, now the internal circuit breakers are starting to pop off quite often
    Any suggestions.
    Asked on 4/29/2016 by Oldmansc62

    1 answer

    • Staff Reviewer

      A:

      Please contact the manufacturer directly for technical support at 866-720-2076.

      Answered on 4/29/2016 by RS from Atlanta
  • Electric Tankless Water Heater - 13 kW

    Q:

    I've read that it is important to use a system that is rated correctly for the region of the country that it will be used in. I live in Montana and am wondering if this unit is compatible with our cold climate?
    Asked on 4/6/2016 by Deb from Montana

    1 answer

    • Staff Reviewer

      A:

      The colder the water is coming in from outside, the harder the water heater has to work. If the ground temperature of the water is less than 35 degrees, we would not recommend this unit

      Answered on 4/8/2016 by RC from Atlanta
  • Electric Tankless Water Heater - 13 kW

    Q:

    Have a 30 gal water heater with leaks in a 1400sq ft house. Looking into this product to replace it. We only use one hot water supply at a time due to water pressure lack with the well water and pump system. Could this be a good fit?
    Asked on 4/5/2016 by Ashley the Aircraft Mechanic from Stuart, FL

    5 answers

    • Staff Reviewer

      A:

      Possibly, but it would depend on the number of applications you would need this water heater to supply hot water to. The RTE-13 will only handle (1) major application at a time. For more help, please contact our sales department at 1-866-577-3014

      Answered on 4/5/2016 by Ray from Atlanta
    • Staff Reviewer

      A:

      Possibly, but it would depend on the number of applications you would need this water heater to supply hot water to. The RTE-13 will only handle (1) major application at a time. For more help, please contact our sales department at 1-866-577-3014

      Answered on 4/5/2016 by Ray from Atlanta
    • VERIFIED BUYER

      A:

      Yes im a contractor n install them in my propertys. I have 16 propertys i
      manage also. Everyone loves them

      Answered on 4/5/2016 by Anonymous
    • VERIFIED BUYER

      A:

      It will give you 3 gallons a minute hot water. I would probably go the next size up but your circumstances are unusual.
      Requires a 60 amp 220 breaker
      Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone

      Answered on 4/5/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes but put a good pre- filter on the intake or "cold" side of the heater. They are extremely picky with any kind of trash

      Answered on 4/5/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    When not in use over winter, does this unit need draining? Our other lines get drained as house is not heated in winter. We currently have a small hot water tank that is electric and we are thinking of an on demand electric. We have a small compact washer, one sink, shower and kitchen sink in our cabin.
    Asked on 3/23/2016 by Gail and Bruce from Vermont

    1 answer

    • Staff Reviewer

      A:

      The Rheem RTE-13 does not offer any freeze protection, the unit will need to be winterized as well.

      Answered on 3/25/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 13 kW

    Q:

    Does this water heater operate off a standard 110 outlet or is 220 required?
    Asked on 3/21/2016 by Tiny House from Southern California

    3 answers

    • VERIFIED BUYER

      A:

      220 volts, and approximately 60 amps. Need to have an electric panel that
      can handle it.

      Answered on 3/23/2016 by Anonymous
    • Staff Reviewer

      A:

      This requires 220 and a minimum of 6 gauge wire and a 50 amp breaker.

      Answered on 3/22/2016 by Dennis from Atl
    • VERIFIED BUYER

      A:

      This requires 220 and a minimum of 6 gauge wire and a 50 amp breaker. 
      Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

      Answered on 3/21/2016 by Anonymous
  • Electric Tankless Water Heater - 13 kW

    Q:

    How hot will the water get? I need 120 to meet code specs. Can the work?
    Asked on 3/19/2016 by Lebrone from Jacksonville fl

    4 answers

    • Staff Reviewer

      A:

      The maximum temperature is 105 Degrees (F).

      Answered on 3/21/2016 by Ray from Atlanta
    • VERIFIED BUYER

      A:

      It gets plenty hot for a shower or to wash clothes. I recommend putting an in line filter in because the system is very picky with any trash getting sucked into it. Hope this helps

      Answered on 3/20/2016 by Anonymous
    • VERIFIED BUYER

      A:

      It will give you 120 degrees  but only around 2 gallons a minute. 
      Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone

      Answered on 3/19/2016 by Anonymous
    • VERIFIED BUYER

      A:

      Yes no problem
      Sent from my iPhone

      Answered on 3/19/2016 by Anonymous
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Warranty

LIMITED WARRANTY
RHEEM® or RUUD® Residential Tankless Gas Water Heaters

GENERAL

This Limited Warranty is only available to the original owner of this water heater. It is not transferable. Rheem Manufacturing Company (Rheem) warrants this Rheem or Ruud water heater, and its component parts, to be free from defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit's Applicable Warranty Period.

EFFECTIVE DATE

The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.

APPLICABLE WARRANTY PERIODS

The Applicable Warranty Periods are ten (10) years from the Effective Date for the heat exchanger and three (3) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

APPLICABLE WARRANTY PERIODS FOR PURCHASES AFTER 7/1/08 or a 53, 66, or 74 Model Rheem Tankless Water Heater

The Applicable Warranty Periods are twelve (12) years from the Effective Date for the heat exchanger and five (5) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

APPLICABLE WARRANTY PERIODS FOR PURCHASES BEFORE 7/1/08 or a 42 Model Rheem Tankless Water Heater

The Applicable Warranty Periods are twelve (12) years from the Effective Date for the heat exchanger and five (5) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

All Applicable Warranties will be limited to three (3) years from the Effective Date if the water heater is installed in a system in which the water is re-circulated, but not if its an on-demand re-circulation system which utilizes existing hot and cold water lines, or a dedicated return line without the use of a temperature sensor, timer, or a continuously operating pump

All Applicable Warranties will be limited to three (1) year from the effective date if the water heater is installed anwhere other than a single-family dwelling.

WARRANTY EXCLUSIONS

This Limited Warranty will not cover:

  1. Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.
  2. This residential tankless water heater if it is installed for use in: spa or pool heating; a mobile home; a recreational vehicle; a boat or any other watercraft.
  3. Units installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 120° F.
  4. Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.
  5. Damages, malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the manufacturer's instructions provided, including outside of recommended water quality levels as listed in the chart below:
  6. Performance problems caused by improper sizing of the water heater or the gas supply line, the venting connection, combustion air openings, electric service voltage, wiring, or fusing.
  7. Damages, malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source.
  8. Damages, malfunctions or failures caused by operating the water heater with any parts removed or with modified, altered, or unapproved parts installed.
  9. Damages, malfunctions or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
  10. Heat exchanger failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere or damages, malfunctions or failures caused by lime or mineral build-up.
  11. Damages, malfunctions or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.
  12. Heat exchanger failures caused by operating the water heater when it is not supplied with potable water.
  13. Damages, malfunctions or failures caused by subjecting the heat exchanger to pressures, or firing rates, greater than those shown on the rating label.
  14. Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem.
  15. Units installed outside the fifty states (and the District of Columbia) of the United States of America and the Dominion of Canada.
  16. Units removed from the original installation location and reinstalled elsewhere.
  17. Units that have had their rating labels altered, tampered with, or removed. A water heater should not be operated if the rating label is removed.

LABOR, SHIPPING, AND PROCESSING COSTS

This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local Rheem or Ruud water heater distributor.You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s) to a convenient shipping location (selected by Rheem): such as a local Rheem or Ruud water heater distributor. Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem or Ruud water heater or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE

Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period).You can determine your unit's warranty status by adding its Applicable Warranty Period to its date of installation. However, if you do not have documentary proof of your water heater's date of installation, your unit's warranty status will be based on its date of manufacture. The first four digits of the unit's serial number represent the month and year it was manufactured. Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the water heater is still covered by this Limited Warranty.You may also determine your unit's warranty status by obtaining the complete model number, complete serial number, and date of installation of your water heater and then accessing the “Warranty Verification” information on Rheem Water Heaters' internet website (www.rheem.com) or contacting Rheem Water Heaters' Claims Department (telephone (800) 621-5622) during normal business hours (in the Central Time Zone) to determine if the Applicable Warranty Period has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required.You may also select a plumber, or mechanical contractor, from your local Yellow Pages to assist you. Rheem Water Heaters' Technical Service personnel are available to assist you (by telephone at (800) 432-8373 or via e-mail at techserv@rheem.com) in obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater during normal business hours (in the Central Time Zone). Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your water heater problem. If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Periods) for the replacement new water heater. Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part. Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.

  • To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem's option) either the failed water heater (with the rating label and all the component parts intact) or the complete original rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and the complete serial number of the Rheem or Ruud water heater that replaced the failed unit; and the date the original water heater failed.You may also be required to provide documentary proof of the failed water heater's date of installation to establish its “in-warranty” status.
  • To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the defective component part; the complete model number and the complete serial number of the Rheem or Ruud water heater from which the defective component part was removed; and the date the defective component part failed.You may also be required to provide documentary proof of the date of installation of the Rheem or Ruud water heater from which the defective part was removed — or the date of purchase of the part (if it was purchased separately) — to establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to
Rheem Water Heaters, Claims Department
2600 Gunter Park Drive East
Montgomery, Alabama 36109