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Need Help?
If you have any questions or need help with your account, please contact us to assist you.

 

Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-0663

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-0663

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
Closed

Frequently Asked Questions

Warranties

  • Where can I get warranty information?
For warranty information, please see individual product pages under "Warranty" tab.

Tyler Tool Money Back Guarantee, Returns and Cancellations

  • What is your Money Back Guarantee?
If you’re not 100% satisfied with your order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.

And because we’re so confident in the reconditioned products we sell, our satisfaction guarantee is valid for a full 60 days from time of purchase on all reconditioned items.

Please note that our Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped. Click here for more information on our return policy.
  • What is your return policy?
We want you to be happy with your purchase, that’s why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase and reconditioned items within 60 days of purchase.

Easy Returns or Exchanges with Tyler Tool

To return an item, just follow these easy steps:

Step #1: Call us at 1-866-577-0663 to request a Return Merchandise Authorization (RMA) number.

Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.

Step #3: Insure the package for your protection and return to:
Tyler Tool Returns
900 Raco Drive
Suite B
Lawrenceville, GA 30046

Only part of the tool needs to be replaced, do I need to send the entire item back?

Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.

My tool arrived with a missing part, can you get that for me?

Often times the answer is yes. Please call our Customer Care team at 1-866-577-0663 and verify if the part can be ordered and sent directly to you.

How are refunds issued?

Refunds are issued via the method of original payment excluding wire transfers. Returns are processed within 48 hours of receipt in our building.

I paid for additional materials and installation costs for the item I purchased from Tyler Tool, will that money be refunded?

Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.

  • What is your cancellation policy?
You may cancel an order by calling 1-866-577-0663 between 9:00AM-9:00PM ET Monday-Friday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.

Certified Factory Reconditioned Products

  • What is a Factory Reconditioned product?
A Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at the Reconditioning Center. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Each reconditioned item comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a manufacturer warranty by a nationwide network of factory and authorized service centers.
  • Why buy a Certified Factory-Reconditioned product?

Quality - Top Performance, Innovation, Quality and Simply Clean!
Like New - Product has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Price - Significant savings vs. new!

 
  • Where do reconditioned products come from?
Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to the manufacturer's Reconditioning Center for inspection and any necessary repairs to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.
  • Who repairs the products?
Products are repaired at the manufacturer's Reconditioning Center by factory trained technicians using genuine factory replacement parts.

Shipping

  • What are your shipping terms?
We ONLY ship to physical addresses in the United States.
  • When will my item ship?
Tyler Tool ships most orders received before 5PM ET (M-F) within 24 hours.* Orders received on Friday (after 5PM ET), Saturday or Sunday will be shipped on Monday.

Some heavy items may ship via freight carrier. Freight carrier delivery times vary.

*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.

  • When will my item arrive?
The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.
  • Can I track the shipment of my order?
Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

You may also visit our order status page and input your order number and billing zip code to obtain the same info.

  • Do you offer expedited shipping?
We offer Overnight, 2-Day and 3-Day shipping service for our customers on most products. We do not offer 3-Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 1-866-577-0663 for more information.
  • Do you ship to Canada? Do you ship to PO Boxes? Do you ship to APO/FPO addresses?
We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.
  • Do you ship internationally?
We do not ship internationally at this time.

Payment and Checkout

  • Do you charge sales tax?
State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.
  • What forms of payment do you accept?
We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for online orders only).
  • Do you accept international credit cards?
We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-866-577-0663 to learn about our alternative payment methods.
  • Can I have my order shipped to an address that’s not my billing address?
Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
  • When I successfully submit an order, is the order approved automatically?
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.

Privacy and Security

  • What is your privacy policy?
We respect the privacy of our users. Our privacy policy can be found here.
  • Is my online transaction safe?
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

Manuals

  • Where can I find product manual(s)?
Most manuals and parts diagrams can be found on their respective product pages. They are available for download in the Details tab under the Resource section.

Contact Us

  • How can I contact you if my questions aren't answered here?

Tyler Tool is committed to customer satisfaction and we are always happy to hear from our customers!

Contact us or call us toll free: 1-866-577-0663 (9:00AM-9:00PM ET Monday-Friday). Every effort is made to respond to emails and voice mails within one business day.