|Activation Flow:||0.25 GPM|
|Required Breaker:||(3) 40 Amp DP|
|Water Connection:||3/4 in. NPT|
|Wire Size:||8 Gauge|
Do you have questions about this product?
Get answers from real customers and in-house experts with AnswerBox.
Q:Can this unit be installed in the crawl space of my house? It's dry, but sometimes cold in the winter.
Q:I am considering buying this unit and have been told by plumbers to consider a water filtration unit or cartridge to pre-filter the water coming into the Eco27. Is this recommended, and are there any specs to consider?
Q:What is the GPM for the EcoSmart27?
A:3 Gallons Per Minuter
Q:I have a 3 bed room house which one of these will be the best one I should get
A:Unfortunately, we do not carry a single electric water heater that could accommodate 3 bathrooms.
Q:Waters not getting hot its luke warm then cold and ive tested everything in the troubleshooting guide and that all checks out good its been fine for two years know so what do I check know?
A:For technical support, please contact EcoSmart directly at 877-474-6473
Q:Is this enough for my home with a one and a half bath and kitchen?
A:Yes, a 27KW unit should supply a high enough flow rate for the applications you listed
Q:My home uses 120V. Can my home support this unit since it says 240V? Thank you!
A:While home outlets are mostly 120 volt, most home's main electrical panel actually have two hot connections, each one being separate 120v circuits from your utility in split phase. When you combine both hot connections in the panel using a double pole breaker and two live wires to the appliance, that is how you achieve 240 Volt connections. Any electrician should be able to look at your service panel and instantly tell you if you can support 240 volt connections.
A:No, a 240V unit cannot be plugged into a 120V outlet
A:No. You will need to hire an electrician to rewire your electrical outlets in order to accommodate this item.
Q:can I use the same plug in service that my 40 gal water heater uses
A:No, this model of tankless water heater requires a total of THREE separate 40 amp 240 volt connections. You must install three separate double pole 40 amp circuit breakers and you must install three separate sets of wiring using 8 gauge copper wire. This unit consumes a maximum of 112.5 amps on full power and should only be used on homes that have a service entrance of at least 200 amps.
A:The EcoSmart 27 kW 240V Electric Tankless Water Heater operates on 240 volts.
A:This device uses a 240V outlet.
Q:Can I use this tankless for both my in floor radiant heating (50,000 btu requirements) and my shower, sink?
A:EcoSmart does not spec that unit for use on radiant flooring. Please call EcoSmart directly for technical information for that particular use at 877-474-6473.
Q:if you have hard water and no softner can i run white vinegar thew it to flush out the lime
A:Yes, you can and should to keep the unit in good working order. You must install a proper "Tankless Water Heater Service Valve Kit" so that you can isolate the water heater from your home plumbing while running vinegar through the service ports on the valves.
A:Yes, that should not be a problem to clean the unit with vinegar.
Q:Is there a warrenty for the eco smart water heater tankless model 27? It has a bad leak and can't be fixed.
A:This model has a lifetime warranty, however it is only valid if you hired licensed installers for the plumbing and electrical connections.
A:You will need contact the manufacturer. They can be contacted directly at 877-474-6473