|Shipping Weight:||1.35 lbs.|
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Q:I purchased a model# BSHN 11247 and 3 bits as well as a 7 pc. drill kit….Today I was set to use this tool for the first time; lo & behold, the drill & the bits are not compatible….I would like to return the bits (which are unused) in exchange for the same ones which are compatible with the rotohammer I purchased…can this be accomplished? Also, I don't think much of your helpline (866 308 4276). After being told how great you are (about 6 times) and assuring me the next available representative "WOULD BE WITH ME SHORTLY", I was put on hold for 16 min. at which time the call was terminated…what's up with that?
A:Please call our customer care department @ 1-800-714-0918.